It really depends on your lifestyle and personal preference!

Yes, we offer the option to order custom-made fitted sheets to fit your specific mattress size and depth.

To order a custom-made fitted sheet, please measure the length, width, and depth of your mattress. Provide us with these three measurements, and we can create a fitted sheet that will perfectly fit your mattress.

All custom-made fitted sheet orders typically take 2-3 weeks for delivery.

An additional fee is required for custom-made fitted sheets due to the specialized manufacturing process. The cost varies based on size and complexity of your order. A quote will be provided upon submission of your measurements.

Please contact us at info@naturalhome.com.hk for more details.

• Order not exceeding HK$500: Delivery fee of HK$50 is charged
• Order over HK$500: Free shipping

All online orders are shipped by SF express.

Once the order has been confirmed, the warehouse team would prepare the parcel. And then the parcel would be soon shipped from our warehouse to SF express.

The total process takes around 7 working days delivering to the customer (Depend on the arrangements of SF express).

For address changes, please contact us promptly as we fulfill orders upon receiving them.

Sorry, we do not offer in-store pick up for online orders. All online orders are shipped by SF express.

A tracking number from SF express will be provided by email once your order is shipped.

Please check the delivery status on https://htm.sf-express.com/hk/en/dynamic_function/waybill/

We accept various payment methods, including:

• Credit card
• PayMe
• Alipay HK
• WeChat Pay
• Union Pay
• Apple Pay
• Google Pay

Kindly get in touch through email at store@naturalhome.com.hk.

Please provide your phone number for confirmation. We would get back to you as soon as possible.

Sorry, once the order is confirmed, we will not accept any return or request of return, refund and revise order.

If you have special enquiry, please contact us by store@naturalhome.com.hk

If you find any quality problems with the product, please email the order number, name and phone number to store@naturalhome.com.hk within 7 working days after receiving the products, and we will follow up as soon as possible.

All replacement arrangements are limited to regular-priced and non-washed items, not applicable to all promotional or special-priced items. Only onetime exchange service per order will be offered. Any replacement items are limited to the same model, color and size.

*The product picture(s) is simply for reference only, all take the material object as the standard.

After we confirm the replacement arrangement with you, please keep the products and packaging in good condition with complete original packaging.

We will notify you via email/phone call to collect the products at our store.

Yes, We have over 22 retail stores across Hong Kong, including 12 concept stores, SOGO, Wing On, AEON, CitiStore, and Yata Department Store.

Click here for Store Locations

The prices of product in eShop may be different from those in other sales channels as there are different promotion offers.