Sorry, once the order is confirmed, we will not accept any return or request of return, refund and revise order. If you have special enquiry, please contact us by store@naturalhome.com.hk 

If you find any quality problems with the product, please email the order number, name and phone number to store@naturalhome.com.hk within 7 working days after receiving the products, and we will follow up as soon as possible. All replacement arrangements are limited to regular-priced and non-washed items, not applicable to all promotional or special-priced items. Only onetime exchange service per order will be offered. Any replacement items are limited to the same model, color and size. *The product picture(s) is simply for reference only, all take the material object as the standard.

After we confirm the replacement arrangement with you, please keep the products and packaging in good condition with complete original packaging. We will notify you via email/phone call to collect the products at our store.

抱歉，一旦訂單確認，我們將不接受任何退貨或退貨、退款和修改訂單的要求。如果您有特別查詢，請通過 store@naturalhome.com.hk 與我們聯繫。

如果您發現產品有任何質量問題，請在收到產品後7個工作日內將訂單號、姓名和電話號碼電郵至store@naturalhome.com.hk，我們會盡快跟進。所有更換安排僅限於正價和並未清洗的商品，不適用於所有促銷或特價商品。每張訂單只提供一次換貨服務。任何更換物品僅限於相同型號、顏色和尺寸。 *產品圖片僅供參考，均以實物為準。

在我們與您確認更換安排後，請保持產品和包裝完好。我們將通過電子郵件/電話通知您到我們店取貨。