1. How to register online store member? Click "Register" in the top right corner, enter your personal information, click "Create an account", after verifying the email, you can directly become a member.
2. What should I do if I forget my login password? If you have forgotten your password, please enter your email in the member login page and click "Forgot Password?". The system will send a link by email to reset your password. If you need to change your password, please go to "My Account", go to "Change Password", enter the existing password and the new password, and then click "Save".
3. Which payment method is accepted? We currently accepting MasterCard® SecureCode™ service registered MasterCard or registered “Visa verification” Visa credit card service for online payment. The values of all goods (together with shipping fees) are calculated in Hong Kong dollars.
4. Do we accept orders outside Hong Kong? Sorry, we only accepts orders within Hong Kong for the time being.
5. If I saw the product that is not selling on the website, can I order it through online shop? Sorry, we currently do not provide this service.
6. How to check the status of my order? After completing the transaction, you will receive an "Order Confirmation" email with the confirmed order information. At the same time, you can also log in to "My Account" and click "Order History" to check the details and status of the order.
7. What should I do if I received any goods with quality problems? If you find any quality problems with the product, please email the order number, name and phone number to store@naturalhome.com.hk within 7 working days after receiving the products, and we will follow up as soon as possible. All replacement arrangements are limited to regular-priced items, not applicable to all promotional or special-priced items. The product picture(s) is simply for reference only, all take the material object as the standard.
8. What should I do if I want to return the product that I received? Sorry, once all orders are confirmed, online store will not return or refund.
9. Are the discounts of stores and websites are the same? Offers for the store and website are not the same.
10. Terms and conditions for using promotion code The promotion code cannot be used with other promotion codes and discounts. The promotion code must be entered before completing the transaction to be valid. Coupon codes cannot be transferred or converted into cash, nor can they be used for paid products. In case of any disputes, the website and Natural Home reserve the right of final decision.